BTN Says Rp17B Customer Claim Has No Supporting Data
The state-owned bank says Linawati’s public claim of Rp17 billion does not match her latest Rp7 billion lawsuit, and it will pay only if a final court ruling tells it to.
BTN denies it must automatically pay a customer’s Rp17 billion loss claim, saying demands were inconsistent and no data supports that amount; it awaits a final court decision.
State-owned lender PT Bank Tabungan Negara (BTN) has hit back at a customer’s claim that Rp17 billion disappeared from her account.
Corporate Secretary Ramon Armando said the claim must be supported by accountable evidence. “There is no data supporting the customer’s claim of Rp17 billion,” he said. BTN also called the customer’s compensation demands “inconsistent and suspicious”.
Public claim vs lawsuit
Armando highlighted a gap: in public, customer Linawati claims about Rp17 billion, but her latest civil suit asks for around Rp7 billion. A previous civil suit was dismissed as inadmissible by the Central Jakarta District Court on 18 February 2025. A new civil suit is still being examined.
Criminal case and civil liability
BTN says it has handled the case since 2022 through internal checks, transaction tracing and legal action against an internal person. That person was convicted by the East Jakarta District Court and sentenced to three years in prison.
But Armando stressed that the criminal verdict does not automatically set the amount BTN must pay. Civil liability still needs separate proof. The bank also said the criminal court found Linawati had signed a blank customer information form to chase unusually high interest outside official rules.
The takeaway: For traders watching Southeast Asian state-owned banks, BTN is signalling that court evidence, not social media noise, will decide the payout.
Summary written by Oh Cannot from the original report by CNBC Indonesia. Not financial advice.
